Delivery & Returns
Delivery Information
Delivery is simple with Relaxeazzz, once your order is placed our team will prepare it for dispatch. Shipping is FREE to the UK when you spend £30 or more and we offer an Express Delivery option to the UK when you need your order in a hurry!
We also ship to the USA, Canada, Norway, Switzerland, Iceland and other Rest of World locations. See below for shipping prices to these locations. We currently do not deliver to the EU.
UK Shipping Prices
UK Standard Delivery
| Order Value | Price | Delivery Time | Courier |
| Up to £30 | £3.95 | 2 - 7 Working Days* | Royal Mail 24 |
| Over £30 | FREE | 2 - 7 Working Days* | Royal Mail 24 |
UK Express Delivery
| Price | Delivery Time | Courier |
| £5.95 | Order by 1 pm for Next Day Delivery**. Orders placed after 1 pm on a Friday, over the weekend or on a bank holiday will be processed on the next working day. | DPD |
UK delivery terms and conditions
*Delivery times may increase during peak times. If your order hasn't arrived within 10 working days please get in touch with our customer service team.
**Next day delivery with our Express Service is only available to the UK Mainland. Delivery is a 2 - 3 day service to Northern Ireland, the UK Islands, Jersey, Guernsey and the Scottish Highlands.
Our warehouse processes orders Monday to Friday. Any orders placed at the weekend or on a bank holiday will be processed on the next working day.
USA & Rest Of World Shipping Prices
| Order Value | USA | Rest of World |
Delivery Time |
| Up to £30 | £5.95 | £4.95 | 5 - 15 Working Days* |
| £30 - £75 | £9.95 | £8.95 | 5 - 15 Working Days* |
| Over £75 | Price on application |
Price on application | 5 - 15 Working Days* |
Rest of World delivery terms and conditions
*We only offer standard delivery to rest of world locations. Goods are dispatched with Royal Mail via an untracked airmail service. Delivery times vary but on average take between 5 - 15 working days. This can increase during peak times. If your order hasn't arrived within 15 working days please get in touch with our customer service team.
**For orders over £75 the shipping price will be quoted once we receive your order to give you the best price possible.
***All import duties and taxes are the responsibility of the purchaser. If these are applicable the courier will contact you after we have dispatched your order.
Returns & Damages
If you have any issues with your order, or you change your mind when it arrives, the first thing to do is get in contact with us. Our team are available Monday to Friday between 8:00 am and 5:00 pm via email at contact@relaxeazzz.com or via phone on 01579 321550.
Returns & Exchanges
If you receive your item and then change your mind, you can return your item to us within 30 days of receipt and we can either refund or exchange the item for you.
You must notify us before you return the item and it must be in the same condition and original packaging. Any original postage charges, and any return postage charges incurred in returning the item are non-refundable.
We cannot accept returns on sale items or gift cards.
Damages
If your item is damaged please get in contact with our customer service team with your name, order number and details of the damage including photos. They will then respond with a resolution as quickly as possible.
Refunds
If a refund is authorised it will be automatically refunded to your original payment method. Refunds can take 2 - 3 days from issuing to arrive back in your account.
Return Address:
Please only return goods once you have notified our customer service team.
Relaxeazzz Returns
Lowman Works,
East Taphouse,
Liskeard,
PL14 4NQ