Terms & Conditions


  1. In these conditions Relaxeazzz/Relaxeazz.com/the Seller means Relaxeazzz, trademark of Puckator Ltd, whose registered office is Lowman Works, East Taphouse, Liskeard, Cornwall, PL14 4NQ, UK.
  2. The Buyer/customer/purchaser means the company or person so described in the order/purchase order.
  3. The headings in these conditions are for convenience only and shall not affect their interpretation.


  1. Goods shall remain the property of Relaxeazzz.com until payment in full by the buyer.


  1. Delivery dates are given in good faith but are not guaranteed. Such dates are approximate only and not of any contractual effect and the seller shall not incur any liability by reasons of failure to deliver on any particular date or dates.
  2. Any delivery discrepancy must be notified to the seller in writing within 30 days of the delivery.


  1. Unless otherwise specified VAT payable by the buyer is included in the price.

Terms of Payment

  1. Payment is required in full before goods are dispatched.

Returns & Exchange Policy

  1. If for any reason you are not completely satisfied with your order you may return any or all of the items in their original packaging for a refund or exchange within 30 days of delivery subject to the following terms.
  2. You must inform us of your intention to return the goods to us in writing within 30 days of receiving the goods.
  3. You must wait for our response by email before returning the goods. We may correspond with you by to discuss the condition of the goods you wish to return.
  4. You must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient).
  5. If collection of the goods is made by Relaxeazzz.com the cost of the return delivery will need to be covered by the buyer unless a prior agreement has been made.
  6. We cannot credit or refund returns that we receive in a non-saleable condition, or that have been lost in transit. You must retain your original registered/recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.
  7. All returned products must be in their original product packaging. If you have opened the product packaging, or you have damaged the packaging we reserve the right to provide you with a partial refund only.
  8. Subject to your compliance with the returns section above, if you are returning your goods because they were damaged in transit, or because the wrong products were delivered, or because the products delivered were materially different from what was described on the website when you purchased the products, then you shall be entitled to a refund of the full product price(s) of the returned product(s) and the cost of return delivery will be covered by Relaxeazzz.com.


  1. If you wish to cancel an order you must inform us in writing as soon as possible.
  2. If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price.
  3. If we receive your order cancellation after we have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the above returns policy.


  1. Relaxeazzz is the trademark or registered trademark of Puckator Ltd in the UK and/or other countries.


  1. All design, packaging, text, graphics, the selection and arrangement thereof, and all software compilations, underlying website source code, software (including applets) and all other material are copyright of Puckator Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Warranty & Liability

  1. Relaxeazzz.com shall not be liable to the buyer for shortages in quantity delivered unless the buyer notifies Relaxeazzz.com of any claim for short delivery within 30 days of receipt of the goods.
  2. The seller shall not be liable to the buyer for defects in the goods caused by any act, neglect or default of the buyer or of any third party.

Confidentiality and Data Protection

  1. We do not sell, trade or rent any personal information to others. Relaxeazzz.com is committed to protecting buyer privacy and complies with the data protection laws applicable to the UK.


  1. All transactions are undertaken and conducted under the jurisdiction of English Law and any disputes in connection therewith shall be tried in the Courts of England and Wales.

Disclaimer and Miscellaneous

  1. These conditions alone, to the exclusion of any terms contained in the customer’s documents, shall govern every contract between the buyer and the seller. No variation will have any legal affect whatsoever unless agreed in writing and signed by a director of the company.
  2. The placing of an order with Relaxeazzz.com shall be deemed as an acceptance of these terms whether each order be oral or in writing and whether signed or not. Any employee of the named seller placing an order with Relaxeazzz will be deemed to have the full authority to place said order.
  3. Relaxeazzz.com gives no warranty or guarantee of goods of any kind whatsoever and guarantees whether expressed or implied are hereby excluded. Relaxeazzz.com undertakes at the request of the buyer to pursue any reasonable claim against the manufacturer of the goods on behalf of the customer.
  4. Relaxeazzz.com shall not be liable for any default due to any circumstances beyond the reasonable control of the seller including, but not limited to, Acts of God, war, civil unrest, riot, strike, lock-outs, acts of civil or military authorities, fire, flood, earthquake or shortage of supply.

Website Permissions and Terms of Use

  1. Permission is granted to electronically copy and to print in hard copy portions of any of the seller’s websites for the sole purpose of placing an order with Relaxeazzz.com or using as a shopping resource.
  2. To the fullest extent permitted at law, Relaxeazzz.com provides this web site and its contents on an "as is" basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Puckator Ltd does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.
  3. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Relaxeazzz.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Puckator Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Relaxeazzz.com, its affiliates, directors, employees or other representatives.